At Wizel AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information
We collect information that you provide directly to us:
Name and email address
Company name and business information
Payment and billing information
Profile information and preferences
Communications you send to us
Klaviyo Integration Data
When you connect your Klaviyo account, we access and store:
Campaign and flow data
Segment information
Analytics and performance metrics
Customer profile data (as permitted by your Klaviyo settings)
Email templates and content
Automatically Collected Information
IP address and device information
Browser type and version
Usage data and analytics
Cookies and similar tracking technologies
Log files and error reports
How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our Services
Process transactions and send confirmations
Generate AI-powered insights and recommendations
Analyze campaign performance across multiple Klaviyo accounts
Send you technical notices and support messages
Respond to your comments and questions
Detect, prevent, and address technical issues and fraud
Comply with legal obligations
Data Security
We implement industry-standard security measures to protect your information:
Bank-level encryption (AES-256) for data at rest and in transit
Secure OAuth 2.0 authentication for Klaviyo integration
Regular security audits and penetration testing
GDPR and SOC 2 compliance
Access controls and authentication requirements
Regular data backups and disaster recovery procedures
Security Commitment
While no method of transmission over the Internet is 100% secure, we continuously work to protect your data using the latest security technologies and best practices.
Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in these circumstances:
Service Providers: Trusted third parties who assist in operating our Services (hosting, payment processing, analytics)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize sharing
Your Privacy Rights
Depending on your location, you may have the following rights:
Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data
Export: Receive your data in a portable format
Objection: Object to certain data processing activities
Withdrawal: Withdraw consent for data processing
To exercise these rights, please contact us at privacy@wizel.ai
Cookies and Tracking
We use cookies and similar technologies to:
Remember your preferences and settings
Understand how you use our Services
Improve user experience and performance
Provide security features
You can control cookies through your browser settings. Note that disabling cookies may affect functionality.
Data Retention
We retain your information for as long as necessary to:
Provide our Services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain backup and business continuity
When you delete your account, we will delete or anonymize your personal data within 30 days, unless we're required to retain it by law.
Children's Privacy
Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our Services. The "Last Updated" date at the top indicates when the policy was last revised.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: